PRIVACY POLICY
Solo Promotions ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our websites (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
It’s important that you know what personal information Solo Promotions ltd, collects about you, and how we use it.
If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
PRIVACY NOTICE
Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
If you purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.
Your choices and rights under each scenario are explained in more detail below.
What information we have and where we collect it from
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. Learn More
How we use your information
We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law. Learn More
Who we share information with.
We may share your information with third parties associated with the service provided. Learn More
Your choices and rights
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
How we look after your information
We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
Questions and feedback.
If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
What Information We Have & Where We Get It.
When you create an account, purchase a product from us (such as a ticket, or merchandise), we will collect your contact and billing information.
When you purchase tickets to one of our events, or an event, we will receive your information from ticket agents used to sell ticket. This includes your name, contact details and ticket purchase information, such as number of tickets bought..
When you use our website, we may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.
How We Use Your Information & Why
This section explains how we use your information and the legal basis on which we use it.
1. For the performance of our contract with you
We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:
process your order
take payment, and
provide you with customer support
2. For our legitimate business interests
To conduct market research and analysis which helps improve and customise our products and services.
For our marketing purposes, unless your consent is required for such marketing (see section 3 below).
To send you customer service emails including booking confirmations and event reminders.
To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to events and you have consented to our marketing, we will inform you about other similar events we think you might be interested in.
Who We Share Your Data With & Why
Our co-promoters or event partners that organise or provide the specific services at an event (in accordance with their privacy policy).
Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfil your orders.
Government agencies or other authorised bodies where permitted or required by law.
Your Choices & Rights
Your choices
Where you have given us your consent, you can withdraw it by doing the following.
To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
To opt out of the use of cookies and tracking tools, please see our Cookies Policy To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
Your Rights
You also have rights over how your personal information is used including:
The right to object to our processing of your data.
The right to request that your information be erased or restricted from further use.
The right to request a copy of the information we hold about you.
The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
To exercise any of the above rights please complete this form. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
Looking After Your Information
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required
Contact us
If you have any questions about the above we here to help: info@solopromotions.co.uk
There’s also The Information Commissioner’s Office - ICO although we encourage you to try and let us help you first.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Last updated 15/04/2024